stc-jamesriver.org - Information Design and Management in 2005:

Content management is being hailed and criticized by both experts and practitioners. How and where are we succeeding at managing content effectively? How can we reuse content to maximize efficiency and promote consistency? Larger companies are investing thousands of dollars in content management systems. But, the speaker asked, how can the smaller companies take advantage of content management without budgets to support these enterprise systems? She examined the types of content that we can reuse, methods of storing that content for reuse, file naming conventions that promote quick searches, and more. This session helped participants promote content reuse by standardizing informational elements. The speaker led the participants through an examination of examples from award-winning projects.

About the Speaker

Ann-Marie Grissino is President of Keypoint Consultants, Inc., a technical writing firm specializing in online communication design and delivery. Ann-Marie has provided services to small and large organizations, including SAS Institute, Carolina Power & Light, Tufts, Nortel, A4 HealthSystems, First Union, BankBoston, Merant, Siemens, and Intel. Ann-Marie has won numerous awards from the Society for Technical Communications (STC) for writing and designing technical information, including a Distinguished Award from Boston and Northern New England, an Excellence and Best of Show award for e-learning course development, an Excellence award in the STC International competition, and an Excellence award for e-learning development from APEX. She also earned the Distinguished Chapter Service Award for initiative in regional communication activities and has judged for both regional and international competitions. She has served as a judge for Brandon-Hall e-learning competitions. Recently, she presented at the STC international conference in Dallas and the Teaching and Learning with Technology Collaborative conference at the University of North Carolina. Ann-Marie is currently the Chairperson of the regional STC Online Communications Competition. Ann-Marie teaches beginner and advanced classes in FrameMaker, online help systems, and e-learning development.