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When Users Hate Help
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Hits: 8 |
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Date added: 11/12/2007 |
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Dr. JoAnn Hackos, Director for The Center for Information-Development Management (http://www.infomanagementcenter.com/), discusses the research conducted with users or prospective users of online Help systems and why they don’t like or use such systems. It may be well worth your time to review this file.
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When Customers Hate Help
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Hits: 5 |
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Date added: 11/12/2007 |
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Barbara Heninger, a Senior Technical Publications Consultant with Cadence Design Systems, Inc. (http://www.cadence.com/), developed this presentation to complement that developed by Dr. JoAnn Hackos regarding the misconceptions in developing online Help systems. In this document, Ms. Henninger discusses how “we” fail our customers and how we can solve those issues. This discussion may have aged a bit since it was developed in 2001, but the principles remain as provocative and useful as ever.
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Guidelines for Writing English Language Technical Documentation for an International Audience
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Hits: 41 |
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Date added: 06/20/2008 |
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This document is the result of a project begun in 1999 by the International Council for Technical Communication (INTECOM). In it, INTECON presents its recommended guidelines for writers who produce technical documentation for products sold world-wide.
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Homepage: http://www.intecom.org/
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